Privacy policy

Last updated: August 17, 2026

PRIVACY POLICY

JokerGreeting.ca is operated by Richard Lemoyne, a sole proprietor based in Lévis, Quebec, Canada, and the exclusive Canadian distributor of authentic Joker Greeting products.

This Privacy Policy describes how Richard Lemoyne, operating JokerGreeting.ca (“JokerGreeting.ca,” “we,” “us,” or “our”), collects, uses, stores, and discloses personal information when you visit JokerGreeting.ca, make a purchase, create or use an account, contact us, or otherwise use our website, products, and related services collectively referred to as the “Services.”

JokerGreeting.ca is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services. Shopify and other service providers may process personal information on our behalf or for their own purposes, as explained in this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how personal information is handled as described below.

PERSONAL INFORMATION WE COLLECT

Personal information means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and telephone number.

  • Order and transaction information, including the products you view, purchase, return, or cancel, your order history, payment confirmation, and delivery information.

  • Payment information processed by Shopify and our payment providers, including the payment method used and transaction details. We generally do not directly receive or store complete credit card numbers.

  • Account information, including your username, password, preferences, and account settings when you create or use a customer account.

  • Communications with us, including information included in emails, contact forms, return requests, customer service inquiries, reviews, or other communications.

  • Device and technical information, including your IP address, browser, device type, operating system, network connection, and unique device identifiers.

  • Usage information, including how and when you access, navigate, and interact with the website, advertisements, emails, and Services.

  • Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

  • Any other information you voluntarily provide to us.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, complete a form, contact us, request a return or refund, subscribe to marketing communications, or otherwise provide information to us.

  • Automatically from your device when you visit or use the website through cookies, pixels, log files, and similar technologies.

  • From Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, advertising partners, and other companies that help us operate the Services.

  • From business partners or other third parties, when permitted by applicable law.

HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

PROVIDING AND IMPROVING THE SERVICES

We use personal information to:

  • Process payments and complete transactions.

  • Fulfill, prepare, and ship orders.

  • Send order confirmations, shipping notices, and service-related communications.

  • Manage customer accounts.

  • Process returns, refunds, cancellations, and customer service requests.

  • Respond to questions and resolve problems.

  • Remember customer preferences.

  • Improve our products, website, customer service, and overall shopping experience.

  • Maintain accurate business and transaction records.

MARKETING AND ADVERTISING

Where permitted by law, we may use personal information to:

  • Send promotional emails and other marketing communications.

  • Measure the effectiveness of advertisements and marketing campaigns.

  • Display advertisements that may be based on your activity on our website or other websites.

  • Better understand customer interests and shopping behaviour.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. Even if you unsubscribe from marketing communications, we may continue sending non-promotional messages concerning your account, orders, returns, or other transactions.

SECURITY AND FRAUD PREVENTION

We may use personal information to:

  • Authenticate customer accounts.

  • Provide a secure payment and shopping experience.

  • Detect, investigate, and prevent fraud, abuse, unauthorized transactions, illegal activity, or security incidents.

  • Protect customers, the public, our business, Shopify, and our service providers.

  • Enforce our Terms of Service and other policies.

LEGAL AND BUSINESS PURPOSES

We may use personal information to:

  • Comply with applicable laws, regulations, court orders, and valid legal requests.

  • Respond to government agencies, regulators, law enforcement, or other authorized parties.

  • Establish, exercise, or defend legal rights or claims.

  • Investigate potential violations of our agreements or policies.

  • Maintain tax, accounting, corporate, and transaction records.

  • Facilitate a business transaction such as a sale, transfer, restructuring, financing, or succession of the business.

COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, JokerGreeting.ca and its service providers use cookies, pixels, and similar technologies to operate and improve the Services.

These technologies may be used to:

  • Remember your actions and preferences.

  • Keep products in your shopping cart.

  • Enable account and checkout functions.

  • Analyze website traffic and customer interactions.

  • Detect and prevent fraud.

  • Measure advertising and marketing performance.

  • Provide advertising that may be relevant to your interests.

Most browsers accept cookies automatically. You may adjust your browser settings to remove or reject cookies. Blocking cookies may prevent certain website features, including shopping cart, account, and checkout functions, from operating correctly.

For additional information about cookies used through Shopify, please visit:

https://www.shopify.com/legal/cookies

GLOBAL PRIVACY CONTROL AND TARGETED ADVERTISING

Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a “sale” or “sharing” of personal information.

You can access our privacy choices page here:

https://www.jokergreeting.ca/pages/data-sharing-opt-out

Our website may recognize the Global Privacy Control signal. When required by applicable law, we will treat a valid Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify, which hosts and powers our online store.

  • Payment processors and financial service providers that process transactions.

  • Shipping carriers, postal services, and fulfillment providers that deliver orders.

  • Technology, hosting, cloud storage, security, fraud prevention, and IT service providers.

  • Customer service and communications providers.

  • Analytics, marketing, and advertising providers.

  • Professional advisers, including accountants, lawyers, insurers, and consultants.

  • Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law.

  • A purchaser, successor, or other relevant party in connection with a business sale, restructuring, financing, or transfer.

  • Other parties when you direct us to disclose information or provide your consent.

We may also disclose information when reasonably necessary to protect our rights, customers, business, service providers, or the public, or to investigate suspected fraud, abuse, illegal activity, or violations of our policies.

RELATIONSHIP WITH SHOPIFY

The Services are hosted and powered by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide and improve its platform, checkout, payment, security, personalization, and related services.

Information submitted through JokerGreeting.ca may be transmitted to Shopify and other service providers located in Canada, the United States, or other countries.

In some circumstances, Shopify processes personal information for its own purposes and is responsible for responding to requests concerning that processing.

To learn more about Shopify’s privacy practices, please visit:

https://www.shopify.com/legal/privacy

You may also use the Shopify Privacy Portal:

https://privacy.shopify.com/

THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of websites and services that we do not control.

Before providing personal information to a third-party website or service, you should review its privacy policy and terms. The inclusion of a third-party link does not necessarily imply that JokerGreeting.ca endorses that third party or its practices.

INTERNATIONAL TRANSFERS

Personal information may be transferred to, stored in, or processed in countries other than the country where you reside, including Canada and the United States.

Privacy and data protection laws may differ between countries. Where required by applicable law, we and our service providers will use recognized safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services.

  • Complete transactions and maintain order records.

  • Manage customer accounts and customer service inquiries.

  • Process returns, refunds, and disputes.

  • Comply with tax, accounting, consumer protection, and other legal obligations.

  • Prevent fraud and maintain security.

  • Establish, exercise, or defend legal claims.

  • Enforce our agreements and policies.

The applicable retention period depends on the type of information, the purpose for which it was collected, legal requirements, and whether the information is needed to resolve a dispute or maintain the security of the Services.

SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no security measure, website, transmission method, or storage system is completely secure. We cannot guarantee absolute security. Please avoid sending sensitive or confidential information through unsecured communication channels.

If you create a customer account, you are responsible for protecting your password and account credentials. Please contact us promptly if you believe your account or personal information has been compromised.

CHILDREN’S PERSONAL INFORMATION

The Services are not intended for use by children who have not reached the age at which they can legally consent to the collection and processing of personal information in their jurisdiction.

We do not knowingly collect personal information directly from children without appropriate authorization. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and delete the information when required.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age for targeted advertising purposes.

YOUR PRIVACY RIGHTS

Depending on where you reside and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we hold about you.

  • Request information about how your personal information is collected, used, or disclosed.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or request restriction of certain processing activities.

  • Request a portable copy of certain personal information.

  • Opt out of targeted advertising or activities legally considered a sale or sharing of personal information.

  • Appeal a decision concerning a privacy request when applicable.

  • Submit a complaint to an applicable privacy or data protection authority.

These rights are not absolute and may be limited by applicable law. For example, we may need to retain certain transaction information to comply with legal, tax, accounting, fraud prevention, or consumer protection obligations.

To exercise a privacy right, contact us using the information provided in the Contact section below. We may need to verify your identity before processing a request. We will only request information reasonably necessary to complete that verification.

You may authorize another person to submit a request on your behalf when permitted by law. We may require proof of that authorization and may also need to verify your identity directly.

We will not discriminate against you for exercising an applicable privacy right.

PRIVACY RIGHTS IN THE UNITED KINGDOM AND EUROPEAN ECONOMIC AREA

If you reside in the United Kingdom or European Economic Area, our legal bases for processing personal information may include:

  • Performing a contract with you, including processing and fulfilling an order.

  • Complying with a legal obligation.

  • Pursuing legitimate business interests, such as preventing fraud, improving the Services, and communicating with customers.

  • Your consent, where consent is required.

You may have additional rights to object to processing, restrict processing, withdraw consent, request portability, or submit a complaint to your local data protection authority.

Withdrawing consent does not affect the lawfulness of processing completed before consent was withdrawn.

COMPLAINTS

If you have a question or complaint about how personal information is handled, please contact Richard Lemoyne using the information below.

We will review and respond to privacy complaints within a reasonable period and in accordance with applicable law.

Depending on where you reside, you may also have the right to submit a complaint to the privacy or data protection authority responsible for your jurisdiction.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our operations, Services, legal obligations, or privacy practices.

When changes are made, we will publish the revised Privacy Policy on JokerGreeting.ca and update the “Last updated” date. We will provide additional notice when required by applicable law.

CONTACT AND DATA CONTROLLER

JokerGreeting.ca is operated by:

Richard Lemoyne
Sole proprietor
7977 Rue de l’Orge
Lévis, Quebec, G6Y 0J9
Canada

Email: richard@vipmp.ca
Phone: +1 (418) 265-8883
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

For the purpose of applicable privacy and data protection laws, Richard Lemoyne is the data controller and person responsible for personal information collected through JokerGreeting.ca.