Refund policy

Last updated: August 17, 2026

RETURN AND REFUND POLICY

Thank you for shopping at JokerGreeting.ca. This policy explains our return, refund, exchange, and order cancellation procedures.

  1. CHANGE-OF-MIND RETURNS

We accept returns requested within 30 days of the date the order is delivered.

To be eligible for a return, the product must be:

  • Unused and unactivated
  • In its original condition
  • In its original packaging
  • Complete with all included parts and materials

Products that have been activated, played, triggered, opened for use, broken, damaged, or altered are not eligible for a change-of-mind return. This includes musical prank cards, glitter traps, and hide-and-prank products that have already been activated or used.

To request a return, contact us at support@jokergreeting.ca before mailing the product. Please include your order number and the reason for the return.

Approved returns should be sent to:

Richard Lemoyne
JokerGreeting.ca
7977 Rue de l’Orge
Lévis, Quebec, G6Y 0J9
Canada

Please do not send a return without contacting us first.

  1. RETURN SHIPPING COSTS

For a change-of-mind return, the customer is responsible for the cost of returning the product.

We recommend using a trackable shipping service and keeping proof of shipment. JokerGreeting.ca is not responsible for a returned package that is lost or damaged during transit.

There is no restocking fee.

Original shipping charges paid on international orders are non-refundable, except when required by law or when the return results from an error by JokerGreeting.ca.

  1. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If you receive a defective, damaged, or incorrect product, contact us at support@jokergreeting.ca within 30 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Photographs or a short video showing the issue when reasonably possible

If the product is confirmed to be defective, damaged in transit, or different from what was ordered, JokerGreeting.ca will provide an appropriate replacement or refund. We will also cover reasonable return shipping costs when a return is required because of our error or a defective product.

Do not discard the product or its packaging until we have reviewed the request and provided instructions.

  1. REFUNDS

Once we receive your return, we will inspect it and notify you whether the refund is approved.

For approved returns, the estimated time for you to receive your refund is up to 10 calendar days from receipt of the returned product, including inspection and payment processing.

Refunds are made to the original payment method. We cannot issue a refund to a different card, account, or payment method.

  1. EXCHANGES

We do not offer automatic direct exchanges.

If you want a different product, please request a return for the eligible original product and place a new order for the desired product.

If you received a defective, damaged, or incorrect product, contact us before placing another order so we can determine the appropriate solution.

  1. ORDER CANCELLATIONS

To request the cancellation of an order, contact us at support@jokergreeting.ca as soon as possible.

We will attempt to cancel and refund the order if it has not yet been processed or shipped. Once an order has been processed, personalized, or shipped, cancellation may no longer be possible.

Nothing in this section limits any cancellation right provided by applicable consumer protection law.

  1. SHIP JOKER AND PERSONALIZED ORDERS

The Ship Joker service involves writing a customer-provided message inside a selected card and preparing it for shipment directly to the recipient.

The Ship Joker service is non-refundable once the message has been written or fulfillment has begun, except when the service was not performed as ordered or when otherwise required by law.

The associated physical product remains covered for defects or fulfillment errors according to this policy.

  1. NON-RETURNABLE PRODUCTS

The following products are not eligible for a change-of-mind return:

  • Products that have been used, activated, triggered, broken, or altered
  • Products that are no longer in their original condition
  • Personalized products after personalization has begun
  • Gift cards or digital products, if offered
  • Products marked as final sale, unless defective or otherwise protected by applicable law
  1. INTERNATIONAL RETURNS

International customers may request a return under the same eligibility conditions.

The customer is responsible for change-of-mind return shipping costs, customs documentation, and any related charges. Import duties, customs fees, and international shipping charges are generally non-refundable.

  1. CONSUMER RIGHTS

This policy does not limit any mandatory legal warranty, cancellation right, or other consumer protection available under the laws applicable to the customer.

  1. CONTACT INFORMATION

For return, refund, cancellation, or product-related questions, contact:

Richard Lemoyne
JokerGreeting.ca
Email: support@jokergreeting.ca
Phone: +1 (418) 265-8883
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time